01
Analysis
We understand the services, customers, suppliers and processes.
TRAVEL & TOURISM SOFTWARE
From search to booking.Every step connected.
We build custom software for travel agencies, tour operators and travel platforms. We connect offers, bookings, payments and administration in one experience shaped around your business and your customers.
Travel portal
Booking TR-2048Illustrative view
- Search
- Offer check
- Booking
- Confirmation
Coastal package · 5 nights
- 4★ hotel with breakfast5 nights
- Airport transfer2 passengers
- Boat tour1 day
2 adults · known taxes included€1,240
At the supplierNo request yet
Itinerary
- Day 1Arrival and transfer
- Day 2Boat tour
- Day 3Free day
VoucherAfter confirmation
- Bookings and administration
- Supplier integrations
- Web and mobile platforms
CUSTOM SOFTWARE
A platform that connects selling with organising the trip.
Behind every booking there is availability, pricing, conditions, payments and communication with several parties. When these live in separate systems, the team spends time checking and re-entering the same information.
At ENOR, we build platforms that connect these processes: from the customer’s search and the offer to confirmation, documents and administration after the booking.
Who exchanges what
Illustrative viewCustomerPlatform
Request, choices and traveller details
Click the same party again to return to the animation.
Click a party to see its responsibility. The arrows show the information being exchanged.
WHO IT’S FOR
Solutions shaped around your business model.
Each operating model has different flows, parties and rules. The platform is built around the way you work.
Operating models we build software for.
Travel agencies
Offers, customers, bookings and suppliers.
Tour operators
Packages, departures, capacity, participants and services.
OTAs — online travel agencies
Search, comparison, booking and after-sales service.
DMCs
Coordinating services and partners at the destination.
Tour and activity operators
Schedules, capacity, participants, meeting points and tickets.
Business travel
Requests, travel policies, approvals and reporting.
Transfer platforms
Bookings by itinerary, vehicle and number of passengers.
WHAT WE BUILD
The features that keep travel organised.
You can start with one module and extend the platform in phases. Each card links to the matching explanation.
Travel portals
Destinations, services, search and customer accounts in one place.
Learn moreBooking systems
A clear process from selection to confirmation and documents.
Learn moreSupplier integrations
Connections to GDSs and hotel, tour and transfer APIs.
Learn moreCRM for travel agencies
Requests, offers, follow-ups and customer history.
Learn moreItinerary builders
Days, services, maps and offer versions.
Learn morePackage and tour management
Departures, capacity, allotments and sales deadlines.
Learn moreB2B agent portals
Roles, net prices, markups and commissions.
Learn moreMobile apps
Itineraries, documents and notifications for travellers.
Learn morePayments and reconciliation
Deposits, instalments, refunds and supplier payables.
Learn moreOperations management
Tasks, confirmations, guides, transfers and meeting points.
Learn moreAI assistants
Answers from approved sources and hand-off to an agent.
Learn moreReporting and analytics
Requests, bookings, collections, payables and commissions.
Learn moreTRAVEL PORTALS
One place for offers and bookings.
The portal shows each service with the information customers need to decide, and sends the request into the right flow.
- Destinations
- Service categories
- Search and filters
- Maps
- Galleries and descriptions
- Availability
- Price summary
- Cancellation terms
- Customer accounts
- Booking history
- Documents
- Support requests
Three ways of operating that are never mixed up
- 01Portal with quote requestsThe customer sends a request and the team returns an offer with a price and a validity period.
- 02Instantly confirmed bookingWhen the source allows it, the confirmation comes back during the process, after the price is rechecked.
- 03Booking that needs supplier approvalThe request stays pending until the supplier accepts or declines it.
Illustrative view
Coast · 5 nightsDemo Riviera Resort
Instant confirmation- Dates
- 12–17 June
- Room
- 1 · 2 adults
- Board
- Breakfast
- Standard roomGarden view€860
- Sea view roomBalcony€1,040
Cancellation: free until 1 June, then 30%.
The price is rechecked with the source and the confirmation comes back during booking.
Switch tabs. Each service has its own fields and way of confirming.
BOOKING ENGINE
A clear process, from selection to confirmation.
Each step collects only what it needs and verifies it before moving on.
- Dates
- Number of travellers
- Ages, when they affect the price
- Availability
- Service rules
- Price verification
- Traveller details
- Payment
- Confirmation
- Documents
- Changes and cancellations
Booking engineIllustrative view
- Selection
- Verification
- Travellers
- Summary
- Confirmation
- Dates
- 12–17 June · 5 nights
- Travellers
- 2 adults · 1 child
- The child’s age (7) affects the price
- Availability
- Available at the source
- Rules
- No name changes after the voucher is issued
Step through and try “Simulate a price change”. No booking or payment is real.
Before paying, the customer clearly sees
- What is included
- What is not included
- The currency
- Known taxes and fees
- Payments due at the destination, if any
- Cancellation terms
- How long the offer is valid
If the price or availability changes during the process, the customer has to reconfirm before continuing.
Cached results help search, but a booking is only made after checking with the source.
GDS AND API INTEGRATIONS
Connections to the sources of offers and bookings.
The platform can connect to distribution systems and supplier APIs. Each integration is assessed on its own, because access, features and conditions differ from one provider to another.
Possible integrations with systems such as
- Amadeus
- Sabre
- Travelport
- Hotel suppliers
- Tour and activity operators
- Car rental services
- Transfer operators
- Other travel systems
For each provider we assess
- The specific product and API
- Sandbox and production access
- The contract
- Available inventory
- Markets
- Authorisations
- The certification process, when required
- Search, booking and post-booking service
- Limits and costs
Integration scopeIllustrative view
- Request
- Normalise
- Call the source
- Response
- Mapping
Distribution system
- SearchIn scope
- Re-pricingIn scope
- BookingDepends on product
- Ticket issuingNeeds authorisation
- Changes and refundsNeeds authorisation
Issuing and changing tickets need separate authorisations and don’t come with booking.
Pick a source to see how the integration scope is documented. The values are an example, not a description of a specific provider.
An integration gives access only to the products, markets and inventory defined in the agreement. It doesn’t automatically open every flight, hotel and service.
Being able to book a flight doesn’t automatically mean being able to issue or change the ticket. These depend on authorisations and the operating model.
INVENTORY AND AVAILABILITY
Control over what can be sold.
We separate total capacity, booked, provisional holds and available, for your own inventory and for the inventory that comes from suppliers.
Inventory managed by the business
- Capacity
- Departures
- Allotments
- Sales deadlines
- Provisional holds
- Capacity release
- Limits per service
Inventory from suppliers
- Fetching availability
- Update timing
- Offer re-pricing
- Confirmation from the source
- Error handling
Departure capacityIllustrative view
3-day tour · 14 JuneTotal capacity: 40
- Booked
- 28
- Provisional
- 4
- Available
- 8
Package hotel (from the supplier)
4 rooms available · checked 2 min agoVerified
Add a provisional hold, confirm it or release the capacity. Switch off the supplier connection to see what happens.
When inventory comes from external systems, we reduce the risk of overbooking with checks and clear deadlines, but we don’t promise to eliminate it completely.
When the supplier connection is down, the interface clearly shows that availability hasn’t been verified.
PACKAGES AND ITINERARIES
From separate services to an organised trip.
The team builds the offer day by day, while each service keeps its own status until it is confirmed.
- Day-by-day itinerary
- Accommodation
- Transport
- Activities
- Extra services
- Photos and descriptions
- Maps
- Drag-and-drop ordering
- Offers shared by link or document
- Offer versions
- Validity period
- Customer approval
Four states that are never mixed up
- 01ProposalA suggested itinerary without a verified price.
- 02Price verifiedThe price was checked with the source for the chosen dates.
- 03BookedThe request was sent and is waiting for an answer.
- 04ConfirmedThe supplier confirmed the service.
Itinerary builderIllustrative view
Offer v2 · Demo familyValid for 7 days
- Day 1Arrival and hotelConfirmed
- Day 2Old town with a guideBooked
- Day 3Boat excursionPrice verified
- Day 4Airport transferProposal
Village dinner · Automatic suggestion · availability not verified
1 of 4 services confirmed · package partly confirmed
Drag the rows or use the arrows to reorder. “Update statuses” moves one service to its next step.
For packages with several suppliers, partial confirmation is handled too. “Everything confirmed” only appears when every service is confirmed.
Automatic suggestions are shown as proposals, not as real availability or bookings.
CRM FOR AGENCIES
Every request with its history and its next step.
From the first request to the booking, the team sees who handles the customer, what has been offered and what comes next.
- Contacts
- Travel requests
- Preferences
- Stated budget
- Number of travellers
- Offers
- Communication history
- Customer owner
- Tasks and reminders
- Links to bookings
- Reasons for closing
Travel requestsIllustrative view
Request
Offer
Follow-up
Booking
Demo family · Coast · July
- Travellers
- 2 + 2 children
- Stated budget
- ≈ €2,500
- Preferences
- Sandy beach, pool
- Owner
- Ana
Trip communication: yesMarketing: no consent
Next task: call tomorrow
Pick a request and move it to the next step.
Marketing preferences are managed separately from operational communication about the trip.
Travel documents are stored only when there is a defined need, and only for as long as needed.
B2B AND AGENT PORTALS
A platform for your sales network.
Partner agencies see the offers, prices and bookings that belong to them, based on the roles and limits you define.
- Agency and agent accounts
- Roles
- Available offers
- Net and selling prices
- Markup
- Commissions
- Authorised limits
- Bookings
- Documents
- Payables and payments
- Reports per partner
Agent portalIllustrative view
View as:
| Ref. | Customer | Net | Markup | Selling | Commission |
|---|---|---|---|---|---|
| B-301 | Customer A1 | €820 | €98 | €918 | €41 |
| B-302 | Customer A2 | €1,460 | €175 | €1,635 | €73 |
Authorised trading limit€2,280 / €5,000
A limit agreed in the contract, not a wallet balance.
Switch roles and try opening another agency’s bookings.
Agreed from the start
Who sells
The partner agency, the operator or the platform, depending on the channel.
Who invoices
The party that issues the invoice to the end customer.
Who collects
The party that receives the payment and is responsible for refunds.
Who pays the supplier
The party that settles the payable, and when.
Access and data separation between agencies are enforced on the server, not only in the interface.
An agent’s trading limit is not presented as an e-wallet without explaining the financial model.
PRICING AND COMMERCIAL RULES
Prices controlled by your business rules.
The rules calculate the offer price, while every booking keeps the price and terms that were accepted.
- Seasons
- Days and periods
- Number of participants
- Customer category
- Markets
- Markup
- Commission
- Promotions
- Extra services
- Minimum and maximum limits
Pricing rulesIllustrative view
Season
Participants2
- Net cost from the supplier
- €940
- Markup 12%
- €113
- Group discount 5% (5+)
- €0
- Early booking −8%
- €0
- Offer price
- €1,053
Booking TR-1042Price and terms stored on the day of booking€998
Change the season, the number of participants and the promotion. Then change today’s rate.
The booking price and terms are stored as a snapshot. Changing today’s rate doesn’t rewrite the history of an existing booking.
Competitor data is used only from authorised sources. We don’t promise a guaranteed revenue increase from dynamic pricing.
PAYMENTS AND FINANCE
From the customer’s payment to what you owe the supplier.
Payments, confirmations and documents follow separate statuses, so the team knows exactly what has happened.
- Full payments
- Deposits
- Instalments
- Payment deadlines
- Refunds
- Cancellation fees
- Supplier payables
- Commissions
- Reconciliation
- Reports
Four separate statuses
- 01Booking statusWhere the booking is in its own flow.
- 02Payment statusWhat has been paid, authorised or refunded.
- 03Supplier confirmation statusWhether the supplier has accepted the service.
- 04Document or ticket statusWhether vouchers or tickets have been issued.
Statuses of booking TR-2048Illustrative view
- BookingConfirmed
- PaymentCompleted
- SupplierConfirmed
- DocumentsVoucher ready
Payment, confirmation and documents each have their own status.
Compare the usual flow with the case where the payment goes through but the supplier doesn’t confirm.
A completed payment doesn’t automatically mean a confirmed booking. If the supplier doesn’t confirm, the case is handled according to the model: review, an alternative, voiding the authorisation or a refund.
Financial confirmations are verified on the server with the payment provider, not just from the customer returning to the page.
LANGUAGES AND CURRENCIES
An experience adapted to customers from different markets.
Language, formats and currencies adapt to the market, without confusing an indicative price with the amount that is paid.
- Multilingual content
- Manual language choice
- Date formats
- Time zones
- Phone numbers
- Display currencies
- Payment currency
- Supplier currency
- Exchange rates
Price in different currenciesIllustrative view
Show in:
Displayed price€1,240.00
Amount paid (EUR)€1,240.00
Supplier cost (USD)$1,196.40
- Original amount
- EUR 1,240.00
- Rate used
- Stored with its date
- Rounding
- 0.01
- Payment currency
- EUR
Departs 23:10 Tirana (CET) → arrives 06:05 +1 Bangkok (ICT)
Change the display currency and see what stays the same.
A converted price is shown as indicative. The real amount is the one in the payment currency, and we store the original amount, the rate used and the rounding.
We don’t assume that every displayed currency is also supported by the payment provider.
MOBILE APPS
Trip information, close to the customer.
Travellers find their itinerary, documents and contacts on their phone, with a clear indication of when the information was last updated.
- Search
- Bookings
- Itineraries
- Documents
- Vouchers
- Notifications
- Trip changes
- Contact information
- Support requests
My trip
Up next
Boat tour · tomorrow 09:00
Meeting point: the small harbour
- Hotel voucherConfirmed
- TransferConfirmed
- Boat tourConfirmed
The tour operator changed the meeting point.
AgencySupport
Updated 5 minutes ago
Switch the phone to offline and see how the statuses change.
If offline access is included, we define which documents are stored on the device and how they are protected. A document saved offline is not shown as a live status.
Flight change notifications are sent only when there is a suitable data source.
OPERATIONS MANAGEMENT
Your team needs more than a list of bookings.
The panel brings bookings, tasks, suppliers and finance together, so nothing gets lost between emails and spreadsheets.
Operations panelIllustrative view
| Ref. | Customer | Service | Date | Status |
|---|---|---|---|---|
| TR-2048 | Demo family | Coastal package | 12 June | Confirmed |
| TR-2051 | Demo couple | Hotel + tour | 14 June | Awaiting supplier |
| TR-2055 | Demo studio | Business trip | 18 June | Offer sent |
Every change is recorded in the booking history.
Switch the panel tabs. The data is an example.
- Shared view of bookings
- Tasks
- Deadlines
- Suppliers
- Confirmations
- Vouchers and documents
- Participant lists
- Guide coordination
- Transfers
- Meeting points
- Special requests
- Change history
- Reports
Access to sensitive data and travel documents is limited by role, and data is kept only as long as needed.
AI AND AUTOMATION
Faster help, with controlled information.
AI assistants answer common questions from approved sources and hand over to an agent whatever needs a human decision.
- Questions about services
- Destination information from approved sources
- Collecting requests
- Preparing itinerary proposals
- Summarising preferences
- Pointing to offers
- Looking up a booking after verifying the user
- Hand-off to the responsible agent
The assistant’s limits
- No invented prices
- No assumed availability
- No confirmations without the system
- User verification
- Hand-off to an agent
Agency assistantIllustrative view
Pick a question above.
Pick a question and see where the answer comes from.
AI doesn’t invent prices, availability or confirmations. These come only from the booking system.
Changes, cancellations and payments require defined authorisations and confirmations.
Information on visas, entry requirements and documents relies on current official sources and shows the date it was checked.
A chatbot that is always available doesn’t mean 24/7 human support.
REPORTS
See what’s selling and what needs attention.
The figures separate requests, bookings and money by what they actually mean, so decisions aren’t based on mixed numbers.
- Requests
- Offers
- Bookings by status
- Gross sales
- Collections
- Payables
- Supplier payments
- Commissions
- Cancellations
- Refunds
- Performance by product or channel
Monthly reportIllustrative view
- Requests214
- Offers131
- Bookings88
Confirmed: 71Pending: 12Cancelled: 5
- Gross sales
- €96,400
- Collections
- €81,200
- Supplier payables
- €74,800
- Supplier payments
- €61,300
- Commissions
- €6,200
- Refunds
- €2,100
- Margin
- —
Margin not calculated: costs are missing for 3 bookings.
Switch products. For “Day tours” the margin isn’t calculated because costs are missing.
Gross sales, business revenue and margin are shown separately.
Margin is shown only when the related costs are available and defined.
SECURITY AND RELIABILITY
Protection for data and control over actions.
Measures are defined per project, data and integration, and include what happens when an external system doesn’t respond.
- Roles
- Server-side access control
- Separation of agencies or organisations
- Appropriate authentication
- Encryption
- Integration credential management
- Action history
- Backup and restore
- Monitoring
- Updates
A booking request with no answer
Illustrative view- Booking requestSent with a unique identifier.
- Timeout after 30 secondsThe supplier didn’t answer in time.
- Status: unknownMarked neither as failed nor as successful.
- Check by referenceThe supplier is queried with the same identifier.
- Booking foundThe request had gone through at the supplier.
- No retryA duplicate booking is avoided.
The animation shows how a request that gets no answer is handled.
Card data and personal documents are not stored in logs.
A timeout doesn’t necessarily mean the booking failed. The status is checked before retrying, to avoid duplicates.
We define what happens when an API doesn’t respond. We don’t promise a platform that “never goes down” or universal legal compliance.
MODERNISATION
Take the platform you already have further.
We improve the existing system in phases, without losing booking references or financial history.
- Technical audit
- UX/UI review
- New integrations
- Better search
- Data restructuring
- Migration
- Keeping booking references
- Document and payment checks
- SEO redirects
- Pilot
- Rollback plan
Trial migration checkIllustrative view
- 01Audit
- 02Data sources
- 03Gradual integrations
- 04Trial migration
- 05Booking checks
- 06Pilot
- 07Final switch
| Data | Source | Migrated |
|---|---|---|
| Bookings | 18,420 | 18,420 |
| Supplier references | 16,905 | 16,905 |
| Linked payments | 21,337 | 21,334 |
3 payments not linked to a booking → under review before the switch
Rollback plan: ready
We don’t promise a migration without downtime before analysing the system and its dependencies.
Financial history and booking terms are not changed during the migration.
DEVELOPMENT PROCESS
From your operating modelto a working platform.
Timelines also depend on supplier contracts, access and approvals, so we don’t set a universal deadline.
02
Scope and integrations
We define the first version, access and dependencies.
03
UX/UI
We design search, booking and administration.
04
Development
We build in phases with demos.
05
Testing
We verify prices, availability, payments and statuses.
06
Pilot
We test with users and controlled real cases.
07
Maintenance
We monitor and improve according to the agreement.
What travel platform are you planning?
Talk to ENORThe timeline is set after the analysis and also depends on supplier access.
TEST SCENARIOS
We also test the changes that happen during a booking.
Tests check the operational and financial outcome, not just how the screen looks.
- 01The offer expires before payment.Expected result: Payment is blocked and the customer gets a re-priced offer.
- 02The price changes.Expected result: The customer sees the new price and must accept it before continuing.
- 03Someone else books the last seat.Expected result: Only one request goes through; the other gets a clear message and alternatives.
- 04The payment goes through, but the supplier is late.Expected result: The booking stays pending and a task with a deadline opens for the team.
- 05The request is sent twice.Expected result: Only one booking is created; the repeat is recognised by its identifier.
- 06A package is only partly confirmed.Expected result: Partial confirmation and pending services are shown, not “Everything confirmed”.
- 07The customer asks to cancel.Expected result: The fee is calculated from the stored terms and the customer’s confirmation is requested.
- 08The refund is partial.Expected result: The net amount, payables and reports are updated correctly.
- 09A flight crosses time zones.Expected result: Times are shown in each airport’s local time, with the arrival day.
- 10An agent tries to see another agency’s data.Expected result: The server refuses the request and the attempt is logged.
WHY ENOR
A development partner for the processes behind every booking.
- Business model analysisWe understand how you sell, how you confirm and who is responsible for what.
- Interfaces for customers and staffClear portals for travellers and work panels for your team.
- Technically assessed integrationsEvery supplier connection starts with documentation, access and a defined scope.
- Clear statuses and historyBookings, payments and confirmations that never get mixed up.
- Testing of critical casesPrice changes, late confirmations and duplicate requests.
- Support for growthNew modules, markets and integrations as agreed.
FAQ
Frequently asked questions.
Related services
Software Development
Custom software for specific processes.
API Development & Integration
Secure, documented APIs.
Mobile Apps
iOS, Android and cross-platform.
Web Design
Websites and portals designed for their users.
AI Assistants & Agents
Assistants that work with controlled sources.
Technical Support & Maintenance
Continuity after launch.
What would you like to connect better in your travel business?
Tell us how you work today and what platform you want to build. We’ll define the features, integrations and project phases.
What our clients say
5.0
AArben Hoxha, CEO
Sample Logistics Co.
“They translated complex technical concepts into clear decisions for our team.”